Question 1

May I walk-in to your store?

Accepted Answer

As quality and freshness is our priority, we do not hold stocks of any product on-site. Hence, we do not accept walk-in orders.

Question 2

May I opt for self pickup?

Accepted Answer

Self Pickup is currently unavailable.

Question 3

What are the delivery charges?

Accepted Answer

Delivery fees are determined by address type and selected delivery option. Orders are fulfilled by our delivery partners within the following time windows:

• Home Delivery (Residential Addresses): $15
 2pm – 9pm
 • Priority Delivery (Office Addresses): $20
 2pm – 5pm

During festive peak periods, delivery windows may be extended subject to availability.
Please select the appropriate delivery option at checkout to ensure smooth fulfilment.

Question 4

When will my order be delivered?

Accepted Answer

Delivery timing is based on the delivery option selected at checkout and fulfilled by our delivery partners:

• Home Delivery (Residential Addresses): 2pm – 9pm
 • Priority Delivery (Office Addresses): 2pm – 5pm

Please ensure the correct delivery option is selected during checkout to avoid delays.

During festive peak periods, delivery windows may be extended subject to availability.

Question 5

May I customise the contents of the gift box?

Accepted Answer

Yes, you may customise a gift box by opting to purchase a custom gift box (https://www.thewaicompany.com/product-page/custom-gift-box)of your choice.

Question 6

Do you accept corporate / bulk orders?

Accepted Answer

Yes we do, feel free to drop us an enquiry under our corporate page (https://www.thewaicompany.com/corporates)for any bulk corporate order enquiries :)

Question 7

Are your products halal?

Accepted Answer

All our products are halal. They are also all halal certified from source except for the granolas.

Christmas Chocolate Chip Cookies

A little extra.

Custom Branded Snack Packs

CNY Almond Cookies

CNY Cashew Nut Cookies

CNY Kueh Bangkit

CNY Peanut Cookies

CNY Peanut Puffs (Kok Chai)

CNY Peanuts

CNY Pineapple Cookies

CNY Plaited Sugar Biscuits

CNY Prawn Rolls

CNY Samosa Floss

CNY Seaweed Crisps

CNY Sunflower Seeds

CNY Cashews

CNY Pistachios

Hari Raya Almond Cookies

Hari Raya Butter Cookies

Hari Raya Cashew Nut Cookies

Hari Raya Chilli Prawn Crackers

Hari Raya Chocolate Chip Cookies

Hari Raya Kacang Puteh Mixed Nuts

Hari Raya Kueh Bangkit

Hari Raya Murukku

Hari Raya Peanut Crackers

A finishing touch.

CNY Shopping Bag

Goodie Bag

Shopping Bag

Tote Bag

Paper Bag

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