Frequently asked questions

As quality and freshness is our priority, we do not hold stocks of any product on-site. Hence, we do not accept walk-in orders.

Self Pickup is currently unavailable.

Delivery fees are determined by address type and selected delivery option. Orders are fulfilled by our delivery partners within the following time windows: • Home Delivery (Residential Addresses): $15 2pm – 9pm • Priority Delivery (Office Addresses): $20 2pm – 5pm During festive peak periods, delivery windows may be extended subject to availability. Please select the appropriate delivery option at checkout to ensure smooth fulfilment.

Delivery timing is based on the delivery option selected at checkout and fulfilled by our delivery partners: • Home Delivery (Residential Addresses): 2pm – 9pm • Priority Delivery (Office Addresses): 2pm – 5pm Please ensure the correct delivery option is selected during checkout to avoid delays. During festive peak periods, delivery windows may be extended subject to availability.

Yes, you may customise a gift box by opting to purchase a custom gift box (https://www.thewaicompany.com/product-page/custom-gift-box)of your choice.

Yes we do, feel free to drop us an enquiry under our corporate page (https://www.thewaicompany.com/corporates)for any bulk corporate order enquiries :)

All our products are halal. They are also all halal certified from source except for the granolas.